Tag Archives: customer service

Smoke Alarm Saga

Almost exactly six years ago — in September of 2019 — I began having electrical problems. Power outages affected half the lights and plugs in the place. Getting an electrician in to fix it led to what became my worst experience with home service — a six-year saga with a disappointing ending.

More precisely, five-and-a-half years. The unsatisfying conclusion came last May with a faint echo in June. Some fallout persists, a task left unfinished, but the stress is thankfully past.

Here’s what happened…

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The End of the Affair

good-byeOnce I’ve decided that I like something, I tend to be pretty loyal. That’s even more the case when it comes to people. But hate is very close to love; both are very strong and persistent emotions — they just have opposite polarities. The true opposite of love (or hate) is indifference.

And it does happen that, sometimes a single event that gets on the wrong side of me instantly flips the polarity of my feeling. Sadly, it’s always been from positive to negative. I’ve never had the movie experience of hating and then loving.

Recently two things have flipped my switch, and a third one is tugging at it.

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